Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
HR Shared Services
When managed well, HR shared services organizations can be an effective way to reduce HR costs, while maintaining or increasing the quality of HR services delivered. This…
-
Collections|
HR Shared Services Practices Reports
Find out how HR shared services organizations handle:Reporting structures and geographic models,Staffing models and services offered, andAutomation and conversational…
-
Reports & White Papers|
HR Shared Services: Survey Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
-
Collections|
HR Shared Services Organizations Key Benchmarks
A collection of key human capital benchmarks collection in the first half of 2023 by APQC and ScottMadden in the eighth cycle of their HR Shared Services Benchmarking study…
-
Presentation Slides|
HR Shared Services: Key Trends and Performance Drivers
Organizations are finetuning the HRSS model to deliver optimal results. Find out how in this webinar showcasing the latest results from ScottMadden and APQC's HRSS…
-
Collections|
Current State of the HR Function
Based on the results of APQC's spring 2021 State of HR Survey, this collection details how HR functions today are handling strategy, structure, process, staffing, technology,…
-
Reports & White Papers|
Current State of the HR Function: Survey Report
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
-
Presentation Slides|
Practical Solutions to Real HR Shared Services Dilemmas: Getting from Good to Great
ScottMadden’s research shows that top-performing HR shared services organizations’ staffing levels are approximately 2-5 times more efficient while operating costs are 20%-40…