Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Organizations need a process framework for benchmarking, managing processes, and improving performance. Additionally, organizations need ways to align their process…
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Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Data and Measures|
Business Process Management Maturity Benchmarks: Cross-Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows organizations to assess their level of process…
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Data and Measures|
Business Process Management Maturity Benchmarks: Automotive Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows automotive organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Consumer Products/Packaged Goods Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows consumer products/packaged goods organizations to…
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Data and Measures|
Business Process Management Maturity Benchmarks: Distribution/Transportation Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows distribution/transportation organizations to assess…
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Data and Measures|
Business Process Management Maturity Benchmarks: Industrial Products Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows industrial products organizations to assess their…
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Data and Measures|
Business Process Management Maturity Benchmarks: Insurance Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows insurance organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Non-Profit Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows non-profit organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Government/Military Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows government/military organizations to assess their…
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Data and Measures|
Business Process Management Maturity Benchmarks: Healthcare Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows healthcare organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Electronics Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows electronics organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Financial Services/Banking Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows financial services/banking organizations to assess…
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Data and Measures|
Business Process Management Maturity Benchmarks: Aerospace Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows aerospace organizations to assess their level of…
