Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2021 Supply Chain Challenges and Priorities: Financial Services/Banking Industry
This industry specific report shares results from APQC's seventh annual supply chain priorities and challenges research. Gain insights from 455 organizations into top areas…
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Collections|
Core Capabilities for Organizational Resilience
In this collection, you will learn about the six core capabilities for organizational resilience: innovation, flexibility, communications, risk management, tech fluency, and…
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Presentation Slides|
Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
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Presentation Slides|
Transformation from Within: Our OpEx Journey
Capital Group ranks among the world's oldest and largest investment management organizations. Over the last five years, it evolved its transformation practices from a single…
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Presentation Slides|
Redesign Your Process Audits: Link with Strategy and Improve your Maturity
Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…
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Presentation Slides|
Reverse Engineering Organizational Resilency
In the wake of black swan events like COVID-19, leaders see building organizational resilience as an urgent priority. But it’s one thing to throw around “resiliency” as a…
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Presentation Slides|
How COVID-19 Has Created the Right Time for Radical Innovation That Cuts Costs
In this June 2020 webinar, Steve Wunker, managing director, New Market Advisors, discussed how COVID-19 breaks inertia for both companies and their customers, providing an…
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Presentation Slides|
Big Events, Innovation, and Growth: A Leadership Playbook for Today’s Uncertain Times
In this APQC webinar, Scott Anthony, senior partner at Innosight and author of books such as Dual Transformation and The Silver Lining and articles such as “Lies Leaders Tell…
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Data and Measures|
2020 Supply Chain Challenges and Priorities: Manufacturing Survey Report
In this survey report, learn the results from APQC's annual supply chain priorities and challenges research. Gain insight into 2020 top areas of focus for supply chain…
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Data and Measures|
2020 Supply Chain Challenges and Priorities: Services Survey Report
In this survey report, learn the results from APQC's annual supply chain priorities and challenges research. Gain insight into 2020 top areas of focus for supply chain…
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Data and Measures|
2020 Supply Chain Challenges and Priorities: Hybrid Manufacturing-Services Organizations Survey Report
In this survey report, learn the results from APQC's annual supply chain priorities and challenges research. Gain insight into 2020 top areas of focus for supply chain…
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Presentation Slides|
2020 Supply Chain Priorities and Challenges
In this webinar, APQC presents the findings from its sixth annual supply chain priorities research and discusses some of the biggest priorities and challenges for supply…
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Presentation Slides|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Presentation Slides|
Embracing Minecraft and Innovative Technologies
From a July 2019 webinar, learn about the UN-Habitat’s Block by Block program, an initiative that uses technology in innovative ways to facilitate public space improvements…
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