Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Applying Governance and Roles to End-to-End Processes
As organizations increasingly structure their operations around end-to-end processes, the concept of global process owners (GPOs) has become key in managing business…
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End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
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Top 5 Benchmarking Challenges and Tips to Address Them
Benchmarking is an invaluable tool for organizations improving how they conduct business—it provides context on performance and helps pinpoint new practices. Throughout the…
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Driving Benchmarking Forward
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look toward the future…
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Why and How We Benchmark
Benchmarking provides context for decision making and managing performance. Benchmarking helps organizations compare the performance of their products or processes for an…
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Pushing the Boundaries of Benchmarking
Today, benchmarking remains one of the most popular management tools. But even great management tools cannot stand still and need to look towards the future on how it will…
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Partners for Performance: Benchmarking and Process Mining
Benchmarking and process mining are two key tools organizations can use to understand and improve performance. Benchmarking is the process of comparing and measuring a…