Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Tata Steel
Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of…
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Case Study|
Developing a Roadmap to KM Maturity Level 5
APQC’s Levels of Knowledge Management Maturity(SM) is a framework designed to help organizations determine the degree of sophistication of their knowledge management programs…
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Case Study|
Knowledge Management at NASA's Johnson Space Center
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. NASA's Goddard Space Flight Center was selected for…
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Case Study|
Knowledge Management at Nalco
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Nalco Water was selected for inclusion in the chemicals…
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Case Study|
Knowledge Management at Caterpillar
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Caterpillar was selected for inclusion for the industrial…
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Case Study|
Knowledge Management at Consolidated Contractors Co.
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Consolidated Contractors Co.’s KM efforts were selected…
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The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Abbott Established Pharmaceuticals’ multifaceted KM…
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APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
Measure Spotlight Results
(1 - 3 of 3 Results)Number of business entity employees that participate in approaches and activities included in KM program, initiative, or service per $1 billion revenue
Percentage of business entity employees that participate in approaches and activities included in KM program, initiative, or service
Number of business entity employees per FTE that directly supports the business entity's knowledge management program
