Resource Library

How KM Supports Innovation

The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…

Excellence in Knowledge Management at Tata Steel

Tata Steel is one of the world’s top steel producing companies. Unlike many steel operations, Tata Steel is fully integrated from mining to manufacturing and marketing of…

Focusing Knowledge Management on Business Results at Swagelok

Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…

Developing an Enterprise Knowledge Management Strategy at the U.S. Pharmacopeia

The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…

Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development

In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…

Embedding KM: The U.S. Army, REI Systems, and Amgen Discuss Ways to Build KM into Work

In March 2020, APQC hosted a webinar where KM leaders from the U.S. Army Engineer Research and Development Center, REI Systems, and Amgen described ways to formally integrate…

Developing a Roadmap to KM Maturity Level 5

APQC’s Levels of Knowledge Management Maturity(SM) is a framework designed to help organizations determine the degree of sophistication of their knowledge management programs…

Building KM Buy-in Across Air Traffic Navigation Services

Air Traffic Navigation Services (ATNS) is the sole provider of air traffic management, communication, surveillance, navigation, training, and associated services in South…

How Pfizer Deploys Knowledge Management at the Site Level

Pfizer wanted to increase knowledge sharing and reuse across global sites and throughout the lifecycle of its products. In response, it created a global team to direct KM…

Developing a Knowledge Sharing Culture at Consolidated Contractors Company

In the wake of rapid growth, Consolidated Contractors Company (CCC) wanted to provide its global workforce with efficient access to in-house expertise while enabling project…

Transforming an End-to-End Supply Chain: The Berry Global, Inc. Journey

From a July 2018 webinar, hear how Berry Global, an $8 billion plastics organization, transformed its end-to-end supply chain beginning in 2014. Christine Barnhart, Supply…

Knowledge Mapping in Action: Bechtel

This case study, part of APQC's "Knowledge Mapping in Action" research, details the knowledge mapping and transfer initiative at Bechtel. Bechtel has a five-step process to…

Strengthening Communities with Low Burden, High Impact Webinars (Community Call)

In this community call, BuroHappold Engineering describes the internal webinar series they have implemented to help improve collaboration across their many office locations…

How to Deploy a Smooth Takeoff When Launching A Collaborative Tool for Engineering: Insights from Bombardier (Community Call)

Over the past two years, Bombardier has deployed a new tool that connects its global engineering community and provides them with greater opportunities for collaboration…

Knowledge Management at NASA's Goddard Space Flight Center

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. NASA's Goddard Space Flight Center was selected for…