Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Key Measures for Communities of Practice and Networks
This document lists measures commonly used to evaluate communities of practice and networks. The list includes both activity measures, which track participation and…
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PTT Public Company Limited (PTT) is a Thai state-owned oil and gas company. Its operated businesses consist of natural gas, gas transmission, international trading, new…
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The U.S. Navy Carrier Team One designs, champions, and improves operational processes for U.S. Navy aircraft carrier maintenance. Established in 1997, Carrier Team One…
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Ubisoft Entertainment scaled up rapidly and had a complex, messy content management environment and a competitive organizational culture that was not conducive to knowledge…
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Tools & Templates|
Communities and Networks FAQ
This guide answers the questions APQC hears most related to communities of practice, also known as networks.
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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Case Study|
Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
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Tools & Templates|
Microsoft’s Community Culture Accelerators: Examples
This document, shared by Microsoft IP Engineering Lead and Worldwide Community Lead Robin Ray-Howett, describes a series workshops used by Microsoft’s communities of practice…
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Tools & Templates|
Community of Practice Leader Onboarding Checklist
This list overviews actions that a new community leader, prior community leader, and KM team should take to onboard a new community leader and prepare the community for a…
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Tools & Templates|
A Framework for Creating and Sustaining Communities of Practice
This article provides an overview of APQC’s Framework for Creating and Sustaining Communities of Practice and describes its four primary stages: Align to business…
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This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…