Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Introduction to HR Function Measures
During the first webinar of a 4-part series, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker, explains why you should measure the HR function,…
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Presentation Slides|
The Latest Trends and Performance Levers for HR Shared Services Organizations
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the…
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Presentation Slides|
What's Really Happening in HR? Highlights from APQC's New Survey
In this webinar, APQC's Principal Research Lead in Human Capital Management, Elissa Tucker shares the results of APQC's survey on the current state of the HR function. During…
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Presentation Slides|
Embracing Digital Change in Today's Workplace: Enhancing Employee Engagement
In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…
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In August of 2019, APQC spoke with Stonnington’s Raj Subramaniam about the local government’s digital transformation efforts. New compliance requirements, process…
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Presentation Slides|
Digital Process Transformation: A Value-Driven Approach
When digital transformation initiatives fail to deliver value to an organization, leaders rightly wonder whether the time and resources devoted to these efforts are well…