Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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Case Study|
Knowledge Mapping in Action: U.S. Army ARDEC
This case study, part of APQC's "Knowledge Mapping in Action" research, details the U.S. Army Armament Research, Development and Engineering Center (ARDEC)’s knowledge…
Measure Spotlight Results
(1 - 5 of 497 Results)Number of FTEs that perform IT development and maintenance per $1 billion revenue
Number of FTEs that perform IT operations per $1 billion revenue
Number of FTEs that perform IT planning and management per $1 billion revenue
IT expense, including depreciation/amortization, per employee
Average time in hours to resolve a service commitment disruption
