Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
APQC's KM Competencies Gap Analysis Template
APQC's KM Competencies Gap Analysis Template is designed to help KM teams identify gaps between current-state and desired levels of core competencies. APQC recommends using…
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Tools & Templates|
Core Competencies for Knowledge Management Teams
APQC has defined a list of core competencies for KM teams, divided into four categories: Project and program management Consulting and customer centricity …
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Infographics|
Intro to HR & Human Capital Reporting
Reporting HR and human capital data to internal stakeholders such as executives, HR leaders, managers, and process owners is foundational to making evidence-based HR and…
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Tools & Templates|
DEI Plan: Description and Instructions
A formal DEI plan helps ensure the entire organization is working together toward a set of common goals that are measurable and for which leaders are accountable. Use this…
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Tools & Templates|
DEI Plan: Editable Template
A formal diversity, equity, and inclusion (DEI) plan helps ensure the entire organization is working together toward a set of common goals that are measurable and for which…
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Tools & Templates|
How to Perform a Training Needs Analysis
In the modern organization, training needs analysis cannot be ad hoc. In this article, you will learn how and why to perform training needs analysis with a standardized…
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Tools & Templates|
Exit Interview Guide
This guide provides example questions for an exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals.
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Tools & Templates|
Training Request Form Template
This template provides example fields to include in a training request form. For further guidance on using training request forms, see How to Perform Training Needs Analysis…
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Infographics|
Percentage of Employees with Less than One Year of Tenure
The percentage of employees with less than one year of tenure is a measure that can help provide a current snapshot of your workforce as you work to strike an ideal ratio…
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Infographics|
Human Capital Disclosure: What You Need to Know—Now
From this infographic learn what human capital disclosure entails, why it is an increasingly important organizational practice, and what data and information organizations…
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Infographics|
Finance Talent is a Priority for 2022
APQC surveyed more than 300 professionals to learn about the focus areas, initiatives, and challenges that will shape finance functions in 2022. We found that talent…
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Infographics|
How Healthy Is Your Culture?
From this infographic, learn what organizational culture entails, why organizations need to pay attention to culture, and how you can assess the culture at your organization…
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Infographics|
What It Takes to Shape Culture
When it comes to building, sustaining, or changing organizational culture there are certain people and practices that should play a powerful role. This infographic highlights…
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Infographics|
6 Common Culture Mistakes
Shaping and sustaining organizational culture is rarely easy, and there’s plenty that can go wrong along the way. This infographic presents six common ways that…
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Infographics|
3 Reasons to Boost HR Customer Satisfaction
Many organizations have room to grow when it comes to HR customer satisfaction. This infographic presents three big reasons why boosting satisfaction matters.
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