Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
State of the Candidate Experience
This infographic highlights findings regarding the state of the candidate experience at organizations today. It is based on responses from 520 organizations that completed…
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Read about how the recruiting team at Mercy Hospital Systems leveraged technology and process standardization to design and deliver an engaging virtual candidate experience…
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Infographics|
How Not to Be A Micromanager
Learn the signs of micromanagement and undermanagement. Find out how each affects employee performance and learn about a better approach to managing employees.
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This blinded, retrospective case study shares the story of a grassroots effort―the Finance in the Business program, a knowledge sharing program by finance for finance―to…
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Infographics|
Use Communication to Improve Organizational Resilience
Communication is one of the most powerful and underappreciated aspects of organizational resilience. Communication doesn’t always get a lot of airtime in executive meetings,…
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Infographics|
Journey to the New Normal: HR's Perspective
This infographic looks at HR professionals’ responses to a poll about how their organizations are surviving the pandemic and what their biggest challenges are moving forward…
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Infographics|
Deciding the Future of Remote Work
This infographic discusses the pros and cons of remote work, the bottom-line for organizations, and key practices for effectively using remote work.
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Infographics|
Design Principles for Virtual Training
Learn nine principles that employers can follow to design virtual training that is just as effective as in-person instruction.
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Infographics|
The Remote Onboarding Experience
Learn what is the same and what is different about remote onboarding. Get tips for how to design an engaging virtual onboarding experience.
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Infographics|
Building Resiliency in a Pandemic
COVID-19 has turned organizations upside down in a few short months. The need for social distancing, the economic impact, and changes in customer needs are driving business…
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Infographics|
From Reactive to Proactive: Surviving the Pandemic
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Case Study|
Engaging Employees in Process Work at CF Industries
Engaging employees in process work is never easy. CF Industries recognized this fact during a migration from SAP to a cloud-based enterprise resource planning (ERP) tool…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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Infographics|
State of Employee Engagement Programs
Take a peek inside employee engagement programs today. Learn: How employers are approaching engagement spending, What their top engagement program objectives are,…
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Infographics|
5 Ways the Best Employee Engagement Programs Stand Out
Employers with the most successful employee engagement programs do things that most other employers do not. Based on the results of APQC’s Engagement and the Employee…
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