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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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1 - 4 of 4 Results
  • Collections
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    Optimizing Customer Service

    APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…

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  • Collections
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    Optimizing Order-to-Cash

    The essential nature of O2C demands attention. O2C focuses on fundamental issues of whether the company is adequately serving the customer and securing the working capital…

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  • Case Study
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    Transforming Quote-to-Cash at IBM

    IBM optimized opportunity-to-order (O2O) and order-to-cash (O2C), but still struggled with data availability and cycle times due to the handoff between these processes. IBM…

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Measure Spotlight Results

(1 - 5 of 95 Results)

Overhead and other costs to perform the process "manage sales orders" per $100,000 revenue

Systems cost of the process "Manage sales orders" as a percentage of total process cost

Overhead and other cost to perform the process "manage sales orders" as a percentage of total process cost

Total cost to perform the process "manage sales orders" as percentage of selling, general, and administration costs

Personnel cost to perform the process "manage sales orders" per $1,000 revenue
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