Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Optimizing Customer Service
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
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Tools & Templates|
Sales Order Management Rapid Performance Assessment
Complete the Sales and Order Management Rapid Performance Assessment to dig deeper into performance measures associated with perfect order performance, the manage sales…
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Tools & Templates|
Sales and Order Management Performance Assessment
Order management is about keeping track of your orders and making sure the people, process, and partnerships required to complete those tasks are being managed to maximum…