Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Exploring Process Automation
APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Managing Project Knowledge
To help project management teams and offices build the right KM capabilities, APQC conducted research in 2016-2017 exploring the intersection of knowledge and project…
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Roadmap for Establishing a Project Management Office
This roadmap for establishing project management office (PMO) contains a timeline with milestones that managers can use as a reference when setting up a PMO.
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Establishing a Project Management Office (PMO)
A project management office (PMO) is a standardized management structure that provides governance, processes, and shared resources such as methodologies, tools, and…
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Data and Measures|
Digital Transformation in the Utilities Industry: Distribution and Transmission Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Data and Measures|
Digital Transformation in the Utilities Industry: Generation Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Portfolio management is a means to apply a standardized process for improving value and project delivery. Though many organizations have a portfolio management process for…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
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Trends in Data and Analytics
In March 2019, APQC conducted a survey on the latest trends in data analytics to learn how enterprises are capturing business value from their analytics investments. This…
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A manufacturing organization wanted to move to a more innovative and collaborative operating model, but its complex data environment made it a challenge to gain a holistic…