Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Since so many organizations structure work in the form of projects, integrating knowledge sharing and reuse into an organization’s standard project management methodology is…
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Most people understand that sharing tips with colleagues and looking up solutions from past projects is a good idea. But if the process of doing so takes too long or pulls…
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Knowledge management (KM) is never one-size-fits-all. A KM team must understand organizational needs and then pick KM tools and approaches that will best serve each group of…
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Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…
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At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…
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This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
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Implementing a User-Oriented Taxonomy
The most critical success factor for taxonomy is aligning the taxonomic design and lexicon to end-user needs. In this article, you will learn about different approaches to…
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When an organization launches a new or revamped knowledge management strategy, it often selects pilot projects to test and prove out that strategy. Among the most important…
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How to Use Chatbots for Knowledge Management
Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search…
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With the fast-paced nature of business and the ever-changing international political landscape, supply chain organizations must continuously evolve to keep up with shifting…
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