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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Creating a Culture of Continuous Improvement at CIBC
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Articles
Managing the Customer Experience: End-to-End
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Articles
Engineering the Internal Customer Experience with Roy Barnes
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Webinars & Videos
Customer-Centric Methodologies for Process Management
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Articles
Process Management Paradigm Shift
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Articles
Start with Customer-Focused End-to-End Processes
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Articles
Setting the Foundation for Human Capital Transformation
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Articles
Business Process Management in Financial Services a Critical Foundation for Customer-Centric Initiatives at Bank Windhoek
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Articles
We Built It, But They Didn't Come: How to Identify Process Improvements Customers Truly Want at Pacific Northwest National Laboratory
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
