Annual percentage change in number of retail customer complaints

This measure calculates annual percentage change in number of complaints. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Manage customer complaints".

Benchmark Data

Lock

Sorry! Not all users have access to all of our resources.

Want to unlock access to all of our resources?

Learn about Membership Arrow with stem
Measure Category:
Process Efficiency
Measure ID:
106148
Total Sample Size:
89 All Companies
Performers:
25th
- Median
- 75th
-
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are percent.

Back to Top
Annual percentage change in number of complaints

Key Terms

Back to Top

Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

Back to Top

Cross Industry (7.3.1)

  • 6.2.3.1 - Receive customer complaints (10397)
  • 6.2.3.2 - Route customer complaints (10398)
  • 6.2.3.3 - Resolve customer complaints (10399)
  • 6.2.3.4 - Respond to customer complaints (10400)
  • 6.2.3.5 - Analyze customer complaints and response/redressal (19072)