Annual percentage change in number of retail customer complaints
Benchmark Data
Measure Category:
Process Efficiency
Measure Id:
106148
Total Sample Size:
89 All Companies
Performers:
25th
– Median
– 75th
–
– Median
– 75th
–
Key Performance
Indicator:
No
Indicator:

Compute this Measure
Units for this measure are percent.
Annual percentage change in number of complaints
Key Terms
Process efficiency
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.