Annual percentage change in number of retail customer complaints
This measure calculates annual percentage change in number of complaints. This Process Efficiency measure is intended to help companies minimize waste and refine resource consumption related to the process "Manage customer complaints".
Benchmark Data
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Learn about MembershipMeasure Category:
Process Efficiency
Measure ID:
106148
Total Sample Size:
89 All Companies
Performers:
| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Key Performance Indicator:
No
Compute this Measure
Units for this measure are percent.
Annual percentage change in number of complaints
Key Terms
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.