Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
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Tools & Templates|
Now in the Resource Library: Process and Performance Management
This report provides an overview of recently released content in APQC's Resource Library, and upcoming research. Topics include business process management, benchmarking,…
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Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
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While E2E processes carry many benefits, the work of creating, defining, and managing these processes is a challenge for many organizations—especially given their numerous,…
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Articles|
How to Report Quality in a Suite of Measures
Including a small suite of two to five quality measures in an executive measurement report ensures that leaders are aware of quality levels and trends and can address issues…
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APQC recommends maintaining an awareness of these three factors—frequency, standardization, and transparency—when developing quality measurement to ensure that the…
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Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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Process analysis involves gathering a set of requirements and needs to guide process design, improvement, and measurement. Organizations can use process analysis to either: …
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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Articles|
FP&A in 2020: A Look Back and a Look Ahead
In an APQC webinar, FP&A thought leader Brian Kalish (founder of Kalish Consulting) discussed four trends for finance and FP&A in particular for the next year based on…
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Webinars & Videos|
FP&A: A Look Back and a Look Ahead
In this APQC webinar, guest speaker Brian Kalish (author and FP&A thought leader) discusses key challenges and opportunities in financial planning and analysis derived from a…
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Webinars & Videos|
Leading Practices for Reporting, Performance Measurement, and Improvement
In this APQC webinar, Rachele Collins (principal research lead, APQC) and Forrest Breyfogle (CEO, Smarter Solutions Inc.) discuss highlights from APQC’s latest research on…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…