Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Benchmarking Maturity Matrix
Organizations should regularly assess their benchmarking capabilities and progress so that initiatives can be optimized, changed, or halted. APQC has developed the…
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Types of Benchmarking
This articles explains the different types of benchmarking an organization can employ to learn and transfer best practices: metric, process, internal, competitive, and…
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Scoping a Benchmarking Study
In order to see a benchmarking project through to its completion, an accurately defined scope must be determined. This guidance outlines how to designate a scope that focuses…
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This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…
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Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…
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This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
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The best process people are passionate—in fact, some might even call them obsessive. When they see a bad or broken process, they dig in to learn all they can, zoom out to…
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Developing an Enterprise Perspective with HR Process Analysis and Design Specialist Sajjad Shaikh
Process work is all about the big picture. Process people know that even the smallest change in one area can have huge impact downstream, and that organizations pursuing…
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Reports & White Papers|
2020 Education Challenges and Priorities: Survey Report
In December 2019, APQC conducted its annual priorities & challenges survey to collect information from educators across the globe in efforts to learn about trending subject…
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Guaranteed Analytics
This article gleans insights from author and consultant Jim Rushton, Managing Director, Armeta Analytics, in terms of strategies, insights, and real-world examples of why so…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…
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FP&A in 2020: A Look Back and a Look Ahead
In an APQC webinar, FP&A thought leader Brian Kalish (founder of Kalish Consulting) discussed four trends for finance and FP&A in particular for the next year based on…
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Actionable Profitability Analytics
In contrast to traditional accounting in the general ledger, which can be rigid and two-dimensional, actionable profitability analytics allows an organization to track and…
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Organizational silos negatively impact customers, employees, and the organization’s ability to innovate and be agile. How can organizations bust through these silos? At APQC…
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Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…