Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Articles|
APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
-
This best practice has been updated from the original published in 2011. Strategic alignment is the first of APQC's Seven Tenets of Process Management℠. Learn how to…
-
Behavior change is a critical success factor for process improvement initiatives, but for Paul Fjelsta, far too many organizations go about the work of behavior change in the…
-
Several years ago, Boone County Schools applied process and performance management principles to its operations department to generate over a million dollars in savings. Now,…
-
When Dr. Todd Cramer started as its superintendent, the Maumee City School district had many areas that needed improvement. During APQC’s 2019 Process and Performance…
Measure Spotlight Results
(1 - 5 of 214 Results)Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"
Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
Number of IT FTEs that perform the process group "manage business resiliency and risk" per $1 billion revenue
