Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In response to social movements spurred by the murder of George Floyd in 2020 and trends like the Great Resignation, employees, prospective employees, and customers are all…
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In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how…
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Presentation Slides|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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In this interview with Kraig Eaton, a principal in Deloitte's HR Transformation practice and a primary author and leader of Deloitte's Human Capital Trends Report, learn how…
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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Articles|
How to Deliver Learning Virtually
Experts widely agree that an organization’s digital learning and development resources need to look different than their physical counterparts. Beyond simply changing the…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, the article will explain: …
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, this article gives a high-level…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, the article will explain: …
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Articles|
The Business Case for Engaging Employees
This article presents data and information that help build a business case for investments in employee engagement, explaining what engagement is, why employers should care…
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Drawing from the results of APQC’s 2019 Engagement and the Employee Experience survey, this article gives an overview of the practices, approaches, and methods that leading…
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Articles|
How to Approach "Employee Listening"
Drawing from the results of APQC’s Engagement and the Employee Experience survey, this article gives a high-level overview of employee listening, reviews traditional and…
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Drawing from the results of APQC’s Engagement and the Employee Experience survey as well as advice and insights from subject matter experts, this article defines the employee…
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In a December 2019 webinar sponsored by Esker Inc. and drawing on cross-functional APQC research, Marisa Brown (Senior Principal Research Lead, Supply Chain Management at…
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Cost control consistently ranks high on organizational priority lists, but it’s just the beginning of what a skilled procurement or sourcing expert can bring to the table…