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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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How much do warranty issues end up costing your company? For some, it can amount to tens of millions of dollars—money that could be much better spent on researching and…