Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
As organizations increasingly embrace a process-focused operating model, end-to-end global process owners (GPOs) have become a key role in the management and development of…
-
Articles|
Engaging the Business for RPA
In October 2021, APQC interviewed Margo Rose, Senior Director for Enterprise Lean Value Delivery at the Federal Home Loan Bank of San Francisco (FHLBSF). Rose spoke with APQC…
-
Webinars & Videos|
APQC Talks Sustainability
APQC is seeing and hearing that sustainability is one of the top trends expected to impact organizations. But what does that mean? If you search the Internet for …
-
Webinars & Videos|
How to Use RPA & AI to Hyper-automate Your Processes: Drive Productivity Up and Costs Down
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
-
Webinars & Videos|
Restoring Healthcare Supply Chains Before a COVID-19 Second Wave
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
-
Webinars & Videos|
Redesign Your Process Audits: Link with Strategy and Improve your Maturity
Process audits are a norm in most industries and geographies; they are done for an array of reasons including, statutory requirements and internally for management assurance…
-
Webinars & Videos|
Launching the Right Quality Initiatives
With so many quality methodologies—like Lean, DMAIC, and Six Sigma—at your fingertips, how do you choose the right one for your organization? Paul Orton discusses how…
-
Articles|
RPA Fundamentals with Slalom Consulting
Businesses of today want to leverage automation, whether in its most minimal form or in its entirety. Robotic process automation (RPA) is that quiet murmur that has now…
-
Healthcare organizations shouldn't restore supply chains to pre-pandemic levels; rather, they should focus on greater cost effective and efficient operations. In this session…
-
Process audits can be a helpful approach for evaluating performance and evolving maturity. However, many process audits are transactional and disconnected from organizational…
-
This article looks specifically at the intersection between purpose of the organization’s analytics program and the analysis for select business functions. Each page in the…
-
Articles|
Procurement Improvement Begins with Process
Process improvement is the key to unlock more strategic procurement. Two sources of major change have combined to create a perfect storm around the procurement function…