In October 2021, APQC interviewed Margo Rose, Senior Director for Enterprise Lean Value Delivery at the Federal Home Loan Bank of San Francisco (FHLBSF). Rose spoke with APQC about:
- the impetus for automation at FHLBSF,
- the organization’s governance structures for RPA and bots,
- how the organization engages business and tech teams in development,
- measures of success for automation, and
- advice for organizations starting their RPA journey.
This article provides a summary of the interview.