Engaging the Business for RPA

Published On:
November 03, 2021
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In October 2021, APQC interviewed Margo Rose, Senior Director for Enterprise Lean Value Delivery at the Federal Home Loan Bank of San Francisco (FHLBSF). Rose spoke with APQC about:

  • the impetus for automation at FHLBSF, 
  • the organization’s governance structures for RPA and bots, 
  • how the organization engages business and tech teams in development, 
  • measures of success for automation, and 
  • advice for organizations starting their RPA journey. 

This article provides a summary of the interview.