Engaging the Business for RPA

Published On:
November 03, 2021
Authored By:
APQC
Members-Only Content:
View Now

In October 2021, APQC interviewed Margo Rose, Senior Director for Enterprise Lean Value Delivery at the Federal Home Loan Bank of San Francisco (FHLBSF). Rose spoke with APQC about:

  • the impetus for automation at FHLBSF, 
  • the organization’s governance structures for RPA and bots, 
  • how the organization engages business and tech teams in development, 
  • measures of success for automation, and 
  • advice for organizations starting their RPA journey. 

This article provides a summary of the interview.