Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC has found that organizations using inventory and capacity allocation policies to schedule customer orders perform better on key performance indicators. According to APQC…
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APQC has found that organizations that view key information such as supply and demand data in real time perform better on key performance indicators: lower supply chain…
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Articles|
Examining Finished Goods Inventory Turns
With supply chains (and the global economy more broadly) upended by COVID-19 in the first quarter of 2020, carefully managing inventory turnover, including understanding the…
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Reports & White Papers|
2020 Supply Chain Disruptions Quick Poll Summary Report
In March 2020, APQC and Supply Chain Management Review collected information from 90 global supply chain professionals about the current state of disruptions within their…
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Reports & White Papers|
Supplier Risk Management: Current State Practices Report
This report captures the current state of supplier risk management with actionable guidance from APQC. Gain insights into how 630+ organizations are handling third-party…
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A wide range of organizations across industries use the Net Promoter® Score (NPS®) as a tool to measure and track customer loyalty. A good alternative to longer and more…
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Presentation Slides|
Supply Chain Transformation: 2020 and Beyond
In this webinar, APQC’s Marisa Brown and Supply Chain Management Review’s Bob Trebilcock discuss where supply chains are heading in 2020 and beyond. This webinar incorporates…
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In this presentation at APQC's 2019 Process and Performance Management Conference, Marisa Brown and Andrea Stroud shared insights from several recent APQC research projects…
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Presentation Slides|
The Evolving Role of Data & Analytics
In this presentation at APQC's 2019 Process and Performance Management Conference, APQC's Marisa Brown and Andrea Stroud shared insights from several recent APQC research…
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This article takes a closer look at data gathered by APQC from 626 global organizations related to manufacturing practices, focusing on digitalization and the adoption of…
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This article examines the number of full-time equivalent employees in procurement and how they are currently being allocated across processes. It uses data from APQC's Open…
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Examine a key performance indicator in logistics to ensure that your practices will keep you running ahead of the competition. APQC highlights recent Open Standards…
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Evolving competitive and customer pressures and increasingly complex environmental regulations have made establishing formal returns management processes a priority for some…
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Articles|
Total Procurement Cost per $1,000 Purchases
APQC's perspective on metric data from APQC's Open Standards Benchmarking in Procurement related to Total Procurement Cost per $1,000 Purchases.
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Reports & White Papers|
Digitalization In Manufacturing: Overview
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
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