Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Accounts Receivable and Collections Key Benchmarks: Telecommunications Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Data and Measures|
Digital Transformation of the Finance Function: Telecommunications Industry Practices Report
APQC conducts ongoing research on the finance function to help organizations benchmark and assess the performance of their own finance functions against other organizations…
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For Alvaro Caamaño (Business Process Architect, Intel), setting up a business process management (BPM) framework is like building a house: Without the right foundations and a…
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Data and Measures|
Delivering Treasury Success in the Next Normal: Telecommunication Industry Practices Report
In the Fall of 2020, APQC partnered with Ernie Humphrey, CEO of Treasury Webinars, to conduct a survey focused on what success looks like for treasury in the “next normal” (e…
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Data and Measures|
Fixed Assets Accounting Practices Report: Telecom Industry
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Data and Measures|
Cost Accounting and Management Practices: Telecom Industry Spotlight
APQC conducts ongoing Open Standards Benchmarking® survey research to help organizations benchmark and improve their processes. The research gathers metric data (cost,…
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Ruckus Networks, a wired and wireless networking equipment and software provider, is no stranger to disruption. But despite multiple acquisitions and technology migrations…
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In March 2020, APQC hosted a webinar with KM leaders from Toyota Motors North America, Ruckus Networks, and Schlumberger to find out how they have overcome cultural hurdles…
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Data and Measures|
Supplier Risk Management Practices Report: Telecommunications Industry
This report captures the current state of supplier risk management with actionable guidance from APQC. Gain insights into how organizations in the telecommunications…
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Knowledge management (KM) has a natural affinity with science, technology, engineering, and math (STEM) disciplines. However, STEM workers themselves may not know what KM is,…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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Advances in technology and analytics present many opportunities to increase the efficiency and effectiveness of HR. The Trending Tools and Technologies in HR series uses APQC…
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This article summarizes reflections from Nevine White (VP Accounting, Hargray Communications Group) and John Merriman (VP Finance, Copper Mountain Resort) from their journey…
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This executive summary outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the…
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Articles|
Embed KM Support Roles in the Business
In this article, you’ll learn how best-practice organizations structure embedded KM roles and how they leverage them to provide high-touch support and on-the-ground feedback…
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