Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
What is Microlearning?
Microlearning is a learner-centric method of instruction that presents material in short, focused bursts (typically anywhere from 2-13 minutes) to achieve a specific learning…
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Articles|
What is Social Learning?
Social learning is a learning and development model that recognizes the power of community to drive deeper engagement, retention, and application in learning. The…
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Presentation Slides|
Scenario Planning Fundamentals: Illuminating Possible Futures
In this webinar, APQC and Dan L. Ward, NASA Special Advisor for Talent Solutions, describe the fundamentals of scenario planning. Often used by business strategists, scenario…
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Articles|
Total Cost to Reward and Retain Employees
In times of economic downturn, it is incumbent on every finance leader to take a hard look at spending and make cuts as needed to keep the business strong. While every cost…
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Articles|
The New Normal for FinOps Teams
In June of 2020, Rachele Collins, Ph.D. participated in a panel discussion hosted by Procurify titled “The New Normal for Finance and Operations Teams.” Panelists discussed…
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In June of 2020, APQC interviewed Paul Orton (Quality Manager) about InnovaPrep’s pivot to the new normal and what lies ahead. This article suummarizes how InnovaPrep's team…
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Articles|
What Is Upskilling?
Find out what upskilling is and how it differs from reskilling. Learn why upskilling is particularly relevant today and get key steps for effective upskilling.
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Articles|
What Is Reskilling?
Find out what reskilling is and how it differs from upskilling. Learn why employers use reskilling and get key steps for effective reskilling.
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Articles|
Four Requisites for Retaining Top Performers
Four critical elements for retaining top performing employees are presented along with ideas for how organizations can implement each.
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In June of 2020, APQC interviewed Paige Fenton Hughes (Superintendent, Converse County School District 1) about how the district worked to make this pivot. In this article…
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Articles|
Benefits and Challenges of Remote Work
2020 will be remembered as a year that remote work was tested. Business leaders are tracking the results of this remote work experiment and making decisions regarding if, or…
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Data and Measures|
The Next 90 Days: Manufacturing vs Services Industry
This report provides a look at the comparison between manufacturing and services industry participants’ perspectives into impacts on and changes in organizations’ business…
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Data and Measures|
The Next 90 Days: A Comparison by Role
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Corporate Strategy and the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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Data and Measures|
Reactive to Proactive: Process and Performance Management in the Next 90 Days
While there are still many uncertainties around COVID-19, ranging from its economic impact to the potential for a second wave, organizations are pivoting to building…
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