Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Optimizing Customer Service Podcast Summary
In this article, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging…
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Data and Measures|
Optimizing Customer Service: Building Products/Construction Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Optimizing Customer Service: Petroleum/Chemicals Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Optimizing Customer Service: Pharmaceuticals Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Optimizing Customer Service: Retail Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Optimizing Customer Service: Electronics Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Data and Measures|
Optimizing Customer Service: Industrial Equipment/Products Industry Survey Report
APQC conducted research, sponsored by Esker Inc., to understand how organizations can enable better customer service and alleviate critical challenges facing both customer…
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Presentation Slides|
Driving Supply Chain Efficiencies with Digital Order Management Solutions
In these presentation slides, APQC's Marisa Brown, senior principal lead for supply chain management, and Esker's Grant Smith discuss the biggest supply chain challenges…
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The 2020 pandemic created massive supply chain disruptions around the world, and the hard truth is that these disruptions remain a fact of life in 2022 and the foreseeable…
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With the order-to-cash process spanning multiple functions within an organization, it can be a challenge for businesses to ensure its efficiency and effectiveness. Many…
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Articles|
Finance Data Opportunities and Challenges
Big data and analytics technology have helped countless organizations improve their performance and arrive at deeper insights about key business drivers. Organizations are…
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Presentation Slides|
The 6 Data Challenges Inhibiting Excellence and Agility in Finance
We are bombarded by reports, analyses and surveys that tell us that “data is the new oil” and that “data driven decision making” is the future of the digital business, and…
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The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Standardize the Order-to-Cash Process
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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Articles|
Focus on Order-to-Cash Process Governance
The global pandemic has fundamentally changed how organizations manage for success. In addition, there is increasing pressure from customers for greater speed and…
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