Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
2024 Top Priorities for Knowledge Management
To kick-start 2024, APQC conducted its annual research survey to understand Knowledge Management practitioners' common priorities and challenges. This infographic summarizes…
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Infographics|
Remedies To Address Top KM Threats in 2024
In 2024, APQC conducted its annual research survey to assess knowledge management practitioners' priorities and challenges. This infographic presents a list of the top…
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Articles|
Top Knowledge Management Priorities for 2024
Knowledge management (KM) investments are expected to remain steady in 2024 as organizations continue to invest in it. KM drives employee engagement, productivity, and…
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In order to achieve tangible benefits, businesses must implement knowledge management (KM) programs. The definition of "business value" may vary for each KM program,…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Learn about four key inputs needed to start the strategic planning process, where to get them, and what steps to take next.
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Articles|
Finding and Interviewing KM Stakeholders
When designing a knowledge management strategy, it’s important to gather feedback from a range of stakeholders, from executives and department heads to a cross-section of end…
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Knowledge management leaders can use scenario planning to think about impending changes that will impact KM and analyze the needs of employees who use KM tools and approaches…
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Infographics|
Developing KM Objectives on the Road to KM Maturity
Every knowledge management (KM) program should have clear, focused objectives (goals) that define what KM will achieve. This infographic provides tips to develop your…
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Articles|
Setting Knowledge Management Objectives
Objectives are key to establishing a knowledge management (KM) program that is focused and relevant. Objectives answer the question: What is KM trying to achieve? Every KM…