Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Understanding Search and Discovery
Finding needed information through consumer tools is easy, but at work, this process is often frustrating and cumbersome. This article condenses the most important and…
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Infographics|
Knowledge Management Tech for 2022 & Beyond
APQC surveyed 365 knowledge management (KM) professionals to learn what technologies KM teams need to embrace now and in the near term. This infographic reviews the findings…
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Infographics|
3 Ways Enterprise KM Improves Findability
Findability is a big problem inside organizations, and it’s getting progressively bigger as employees squirrel away more and more stuff in enterprise systems. APQC’s research…
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Global HR consulting firm Mercer has a wealth of documented expertise and thought leadership at its disposal for consultants and clients alike, but it hasn’t always been easy…
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Infographics|
Searching Across Silos: The Current State of Findability
This infographic reviews the need of enterprise search during the COVID-19 pandemic and its aftermath.
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Infographics|
The Business Impact of Search Problems
The inability to quickly and easily find information inside an organization can affect employee productivity, engagement, and much more. This infographic reviews the top…
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In 2021, APQC partnered with Sinequa, a leader in Intelligent Search, to survey high-level knowledge management and IT leaders in large organizations about their strategic…
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Information management is the process of acquiring information from multiple sources to make it available to those who need it across the enterprise to support customers and…
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In this article, you will learn how the COVID-19 pandemic changed knowledge management and information management, and why we expect that most of those changes are here to…
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In a hybrid workplace, some employees work remotely while others work in an office. This arrangement allows organizations to preserve the benefits of remote work—greater…
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Virtual collaboration has been on the rise for a decade, but it really hit the mainstream in 2020. Due to the COVID-19 pandemic and social distancing requirements,…
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Workplace communication and collaboration have always been shaped by where people sit in the organizational hierarchy. The further up you are on the org chart, the greater…
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This article explains why asking IT to own your organization’s virtual collaboration approach is a bad idea. It also outlines reasons to involve more people-focused functions…
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Each generation has its own quirks, preferences, and habits when it comes to virtual collaboration. Understanding these nuances can help knowledge management (KM) teams…
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Each generation has its own perceptions about how well existing virtual collaboration rules are followed. APQC found that Millennials desperately want ground rules and…
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