Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this article, learn what a job architecture is, why organizations use job architectures, and the benefits that job architectures have for employees. Also included is a…
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Infographics|
8 Reasons to Use an Internal Talent Market
Internal talent markets connect employees to job and project opportunities within their current organization. Check out this infographic to learn about the benefits that…
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One thing is very clear: process management is more important than ever and its role and the people who work within it are evolving. But how do the people of process evolve…
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Articles|
Human Capital Management Best Practices
For anyone hoping to drive improvements in the Human Capital Management (HCM), APQC’s Process Classification Framework® (PCF) is an essential tool. The PCF provides a common…
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With the widespread move to remote and hybrid work, employers should consider the potential benefits and known risks of electronically monitoring employees, key practices,…
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This infographic provides cross-industry data on the percentage of operational workers and office staff who receive a formal performance review, discusses why a formal…
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In this article, APQC provides cross-industry data on the percentage of operational workers and office staff who receive a formal performance review, discusses why a formal…
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Articles|
Training and Development Best Practices
As technology and innovation shorten the self life of worker skills, the ability to efficiently and cost effectively train and develop employees is something that…
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Globalization, the gig economy, and the widespread move to remote work have limited many managers’ views into what, exactly, their direct reports are up to on a day-to-day…
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Articles|
Monitoring Remote Worker Productivity
The move to remote and hybrid work arrangements appears to be here to stay, and with it, the increasing prevalence of employee monitoring software. This article gives an…
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Articles|
How to Use a 9-Box for Talent Mapping
The 9-box is a useful tool for mapping talent in a way that’s highly visual and easy to understand. It provides a helpful point of reference for performance reviews and can…
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Mentoring and peer-based knowledge transfer are two of the most direct ways to transfer knowledge—but they’re not easy to get right. This article condenses APQC's most…
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This infographic outlines why peer mentoring and coaching is one of the best tools to help employees improve their productivity, as well as the specific ways that…
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Articles|
How Do You Conduct a Check-In Meeting?
In September 2021 podcast, APQC’s Mercy Harper interviewed Ashley White, executive director of human resources at APQC, regarding the dos and don’ts for effective manager…
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Articles|
Tips for Productive Check-In Meetings
Find out why manager-employee check-in meetings so often go badly. Then, use the guidance in this article to ensure your check-in meetings are productive.