Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Business process management (BPM) teams exist to help their organizations improve, whether the emphasis is on customer retention, cycle time, employee satisfaction,…
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Articles|
Process Improvement: People and Culture
Process improvement is challenging for many organizations, and the reasons why make sense. Setting up a continuous improvement program or initiative often requires…
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Process improvement often requires organizations to invest resources like time, personnel, and budgetary support. How do leading organizations sustain process improvements…
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Infographics|
Do's and Don'ts of a Process Improvement Culture
The ultimate goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Infographics|
What Drives Effective Process Improvement Programs?
APQC conducted a survey to understand process improvement programs in key areas including identification of which processes to improve, prioritizing and selecting which…
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Infographics|
How to Ensure Process Improvement Project Success
This infographic is intended to be used by the performance improvement team to ensure each project is executed successfully. The success of the project depends on staff…
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Data and Measures|
Business Process Management Maturity Benchmarks: Petroleum/Chemical Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows petroleum/chemical organizations to assess their…
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Data and Measures|
Business Process Management Maturity Benchmarks: Pharmaceutical Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows pharmaceutical organizations to assess their level…
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Data and Measures|
Business Process Management Maturity Benchmarks: Retail and Wholesale Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows retail and wholesale organizations to assess their…
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Data and Measures|
Business Process Management Maturity Benchmarks: Services Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows services organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Telecommunications Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows telecommunications organizations to assess their…
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Data and Measures|
Business Process Management Maturity Benchmarks: Utility Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows utility organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Agriculture Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows agriculture organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Waste Management/Environmental Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows waste management/environmental organizations to…
