Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In this session, the Canadian Medical Protective Association (CMPA) discussed how they benefited from business process improvement (BPI) and content management. CMPA…
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During this session, Habitat for Humanity International discussed how it has expanded its knowledge management function to support global staff, resulting in the development…
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During this session, Medtronic's supply chain underwent a radical transformation journey four years ago. The KM team developed an award-winning program to improve employee…
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Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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HR Technology Adoption Survey Results Snapshot
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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Courtesy of the Reproductive Health Supplies Coalition (RHSC) and its Global Family Planning Visibility and Analytics Network (VAN), APQC is sharing content related to…
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How can a development bank leverage knowledge management to make positive change in people’s lives? Dr. Susann Roth, Chief of Knowledge Management at the Asian Development…
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Faced with content findability challenges throughout the business, it would have been easy for Shopify to look for a shiny new tool to fix all its KM problems. Instead, the…
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Access to an organization’s collective knowledge boosts employees’ productivity and ability to innovate. But enabling knowledge access is a challenge, especially in large and…
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In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union,…