Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections|
HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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Infographics|
The Pandemic, Employees, & HR's Response
In this infographic based on APQC's HR Customer Satisfaction survey, find out: How employees say they have been impacted by the pandemic, How often employees are…
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Infographics|
What Employees Really Think About HR
In this infographic, based on APQC's HR Customer Satisfaction Survey, find out what employees have to say about HR's strengths and weaknesses and get guidance for ways to…
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Articles|
HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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Infographics|
Top Reasons Valued Employees Leave
This infographic reveals the top reasons behind voluntary employee turnover, the different ways that turnover negatively impacts organizations, and what the median rate of…
Measure Spotlight Results
(1 - 5 of 53 Results)Percentage of "develop and manage HR planning, policies, and strategies" inquiries received that are routine
Personnel cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" as a percentage of total process group cost
Response time in hours for non-routine "develop and manage HR planning, policies, and strategies" inquiries
Response time in hours for routine "develop and manage HR planning, policies, and strategies" inquiries
Total cost to perform the process group "develop and manage human resources (HR) planning, policies, and strategies" per process group FTE
