Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Balanced Scorecards: Common Measures
Creating a balanced scorecard for your organization? This list of common balanced scorecard measures is a great place to start in determining the measures needed for your…
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Benchmarking Maturity Matrix
Organizations should regularly assess their benchmarking capabilities and progress so that initiatives can be optimized, changed, or halted. APQC has developed the…
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Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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This article shares insights from Smarter Solutions CEO, Forrest Breyfogle, about how organizations can develop an integrated enterprise excellence business management system…