Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking Code of Conduct
This internationally accepted standard provides detailed guidelines for organizations in conducting their benchmarking activities. Adherence to APQC's code of conduct…
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Financial Evaluation of New Products
How long does it take your finance team to perform financial evaluations for new products? Prepared using data from APQC’s Planning and Management Accounting assessment, this…
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APQC's Benchmarking Methodology
APQC's four-phase benchmarking methodology can guide organizations through the benchmarking process and into sustained improvement. These steps, gleaned from two decades of…
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What is Benchmarking?
Following a rigorous process is essential to any successful benchmarking program. This article explains APQC's approach to benchmarking, detailing APQC's four-phased…
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Electric utilities have industry-wide reliability standards to measure the duration and frequency of power outages. But how were these standards established? It wasn’t a…
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Benchmarking Dos and Don'ts
Benchmarking – the process of comparing and learning from the best practices of other companies – is an essential tool for growth in today’s business world. For leaders…
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How to Report Quality in a Suite of Measures
Including a small suite of two to five quality measures in an executive measurement report ensures that leaders are aware of quality levels and trends and can address issues…
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APQC recommends maintaining an awareness of these three factors—frequency, standardization, and transparency—when developing quality measurement to ensure that the…
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Cycle Time in Days to Resolve Adjustments
A lengthy cycle time for billing adjustments can cause ripple effects for key finance processes like reporting and forecasting. After reviewing cross-industry data on cycle…
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APQC's Seven Tenets of Process Management
To build strong processes across the enterprise, organizations must establish a firm foundation based on seven critical tenets. Using real life examples from APQC research,…
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In a recent webinar, APQC's Darcy Lemons and Lynda Braksiek share insights on how to get started, no matter where you are in your knowledge management journey. In addition,…
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The Future of Benchmarking
As markets and industries grow more interconnected, benchmarking is expanding in both importance and scope. This article explores six areas where benchmarking is expected to…
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The annual close comes during one of the heaviest workload periods of the year for accountants, as month-end, quarter-end, and year-end closing processes converge in a…
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Barriers to Better Benchmarking
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around establishing measures, developing a…
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Benchmarking with a Purpose
Benchmarking plays an important role in organizational decision making and transformation. Its foundational elements revolve around setting organizations up for performance…