Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Infographics|
Making Leaps in Your Customer Service Performance
To assess whether your organization is doing well in customer service, it’s essential to choose the relevant key performance indicators (KPIs) to evaluate your customer…
-
Infographics|
Value of Benchmarking in Supply Chain
Benchmarking is the process of comparing and measuring a chosen set of variables internally or externally against others. APQC global research has found that organizations…
-
Infographics|
Improve Your Procurement Processes
Process improvement is the key to unlock more strategic procurement. Read this infographic for some tips on continually improving procurement processes including some…