Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Tools & Templates|
Questions to Capture Critical Knowledge from Employees
This document provides sample interview questions designed to capture critical role-related knowledge from employees. APQC recommends posing a version of these questions to…
-
Tools & Templates|
Job Handoff Document Template
The goal of this document is to create a record of all the things a position holder would need to tell someone who was replacing them in that role. The document should be…
-
Presentation Slides|
Improving Process Execution & Lowering Risk through Knowledge Management
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
-
Have you read a standard operation procedure (SOP) lacking any insight on how to do your job or spent an overwhelming amount of time searching for additional information and…
-
At Teach for America, the KM team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization. In this…