Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Customer Satisfaction Survey Report: Senior Managers and Above
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Managers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: More Tenured Employees
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Less Tenured Employees
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Females
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Males
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Small/Medium Employers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Large Employers
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Generation X (1965-1980)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Generation Y (1981-1997)
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Articles|
HR Customer Satisfaction: Survey Highlights
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. This article presents…
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Articles|
Who Should Work From Home?
There is a lot of advice and there are many cross-organizational studies that speak to the benefits and perils of remote work. But there are limits to the insights that…
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This infographic takes you through the HCM life cycle as laid out in APQC's Process Classification Framework® (PCF), and links to best practices and benchmarks for each HCM…
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Infographics|
Deciding the Future of Remote Work
This infographic discusses the pros and cons of remote work, the bottom-line for organizations, and key practices for effectively using remote work.
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Articles|
Benefits and Challenges of Remote Work
2020 will be remembered as a year that remote work was tested. Business leaders are tracking the results of this remote work experiment and making decisions regarding if, or…
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