Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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This collection features Accounts Receivable (AR) and invoicing data and practices from APQC's Open Standards Benchmarking® survey for Accounts Receivable and Collections and…
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Tools & Templates|
Interactive Invoicing Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's Invoicing Tune-Up Diagnostic highlights recent Open Standards…
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Tools & Templates|
Interactive Accounts Receivable Tune-Up Diagnostic
Examine the essential metrics to ensure that your practices will keep you ahead of the competition. APQC's accounts receivable tune-up diagnostic highlights recent Open…
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Articles|
Invoice Processing and Greater Productivity
The practice of benchmarking is most effective when organizations measure and track key performance indicators both internally and externally. This is especially true when it…
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Improving your organization’s performance of AP processes year-over-year is all well and good, but is it good enough relative to other organizations? Benchmarking against…
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Challenging and chaotic business environments teach us important lessons if we are willing to learn them. There is one lesson that seems that all organizations need to keep…
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Infographics|
Total Uncollectable Balances as a Percentage of Revenue
It’s more important than ever to know how much bad debt (e.g., payments owed that will never be collected from customers) you hold, particularly in a chaotic business…
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Infographics|
Number of FTEs that Perform the Process "Process Accounts Receivable (AR)" per $1 Billion Revenue
Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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The total cost to invoice customers is an important KPI that measures the efficiency of your sales and accounting teams and the health of the invoicing process itself. This…
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The total cost to invoice customers is an important KPI that measures the efficiency of your sales and accounting teams and the health of the invoicing process itself. After…
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Infographics|
Days Sales Outstanding
Days Sales Outstanding (DSO) is a key measure of a finance team’s efficiency and is closely linked to days cash on hand and liquidity. Every organization is happy to have…
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Articles|
Days Sales Outstanding
In moments of disruption like a global pandemic or an economic downturn, achieving better cash flow becomes a top concern for many organizations. In this article, APQC…
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Infographics|
Being Prepared for the Unexpected: Days Cash on Hand
Days cash on hand is a valuable liquidity metric that measures the number of days an organization can continue paying its operating expenses with the amount of cash currently…
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