Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In 2018 and again in 2024, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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Infographics|
Get Started with Finance Data Visualization
Data visualization is a powerful tool every finance team should have in their toolbox. It’s often the best way to communicate complex trends and complicated data with non…
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Data and Measures|
IT Organization Performance Practices Report: Electronics Industry
This report summarizes practices in the Electronics Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Government/Military Industry
This report summarizes practices in the Government/Military Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s…
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Data and Measures|
IT Organization Performance Practices Report: Healthcare Industry
This report summarizes practices in the Healthcare Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Insurance Industry
This report summarizes practices in the Insurance Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Retail and Wholesale Industry
This report summarizes practices in the Retail and Wholesale Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC…
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Data and Measures|
IT Organization Performance Practices Report: Americas Region
This report summarizes practices in the Americas Region related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Data and Measures|
IT Organization Performance Practices Report: Media & Entertainment Industry
This report summarizes practices in the Media & Entertainment Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC…
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Data and Measures|
IT Organization Performance Practices Report: Mining Industry
This report summarizes practices in the Mining Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…
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Collections|
IT Organization Performance Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Collections|
IT Organization Performance: Practices Reports
This collection provides cross-industry and industry-specific content summarizing practices related to IT strategy and governance, methodologies and processes, focus areas,…
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This collection is your road map to successfully managing information technology efficiency and effectiveness. The content within will teach you about key performance…
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Data and Measures|
IT Organization Performance Practices Report: Petroleum/Chemical Industry
This report summarizes practices in the Petroleum/Chemical Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s…
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Data and Measures|
IT Organization Performance Practices Report: Pharmaceutical Industry
This report summarizes practices in the Pharmaceutical Industry related to IT strategy and governance, methodologies and processes, focus areas, and maturity from APQC’s Open…