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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
Tools and Techniques for 2021 KM Success
In our first-ever KM “show and tell” webinar, APQC invited our 2021 Excellence in KM recipients to each showcase a specific tool, technique, or methodology that has helped…
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Don’t Throw Out Your Culture with the Process
Transformational change is hard. In the current state, there always seems to be processes that “have” to be done a certain way, technology that “has” to be used a certain…
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Assessment: A Tool for KM Survival
APQC has witnessed more than one thriving knowledge management (KM) program crash and burn after taking its eye off foundational capabilities. That’s why we repeatedly harp…
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Lessons Learned in Business Continuity and Resilience
It’s never too late to learn something new about business continuity and resilience. While many organizations have been in crisis mode moving toward recovery mode this past…
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Optimizing the Recruiting Process and Candidate Experience at Mercy Hospital Systems
Download this APQC webinar to get an inside look at how Mercy Hospital Systems used Lean Six Sigma principles to drive recruiting process efficiency and transform the…
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After Disruption, How Does Innovation Change?
For many organizations, the challenges faced in 2020 were unprecedented. To survive the disruption and prepare for an uncertain future, businesses had to innovate in ways…
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Are There Counterfeits In Your Supply Chain?
In 2020, counterfeits were estimated at $1.8 trillion or 6.8 percent of global trade. Did you know that one out of 20 parts imported into the U.S. is counterfeit? In this…
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Make Your KM Strategy a Reality
KM programs must move quickly to turn their plans into action. Some start delivering for the business right away, but others spend years sputtering along without generating a…
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Evolving Practices in Enterprise Risk Management
APQC recently conducted a study on evolving practices in enterprise risk management (ERM), in partnership with thought leader Dr. Paul Walker, to understand the current…
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2021 Supply Chain Priorities and Challenges
In this webinar, Marisa Brown, APQC's senior principal research lead for Supply Chain Management, presents insights and results from APQC’s seventh annual supply chain…
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Knowledge Transfer at Arup
Many KM teams struggle to enable knowledge transfer and ensure the collective IP and expertise of an organization can be applied to new projects and problems. In this…
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The Current State of Strategic Workforce Planning
In this webinar, APQC’s Principal Research Lead in Human Capital Management, Elissa Tucker, presents the results on APQC’s latest survey of workforce planning practices and…
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Planning, Budgeting, and Forecasting: Best Practices for Rising Above Uncertainty
As we move into the opportunities of the new year, now more than ever, the CFO and its business partners need the crucial performance analyses and decision support provided…
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Take Virtual Collaboration to the Next Level
Almost everyone is working more virtually than they were a year ago. While collaboration tools are evolving rapidly, there’s still work to do in terms of how we connect…
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Reward and Recognize Knowledge-Sharing Behaviors
In this webinar, APQC Principal Research Lead Lauren Trees outlines the most effective ways to reward and recognize KM participants, both on an ongoing basis and during the…
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