Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Advocates want to open COVID-19 vaccine patents to scale up vaccine production, but that won’t be enough for manufacturers around the world to successfully produce vaccines…
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Podcasts|
Worst Strategic Planning Process Ever
What are the biggest “don’ts” in strategic planning? In this brief chat, Mercy Harper and Holly Lyke-Ho-Gland, Principal Research Lead for Process and Performance Management…
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When the COVID-19 pandemic hit, nonprofit organizations had to make rapid adjustments to strategy and operations to meet urgent and evolving needs. In this podcast, Mercy…
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In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Paul Fjelsta and Kaylen Malley about employee engagement, support, and empowerment to drive sustainable improvements.
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Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling…
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Record-to-report (R2R) is the end-to-end process of recording, closing, consolidating, and reporting on financial data at the period end. In this podcast, APQC’s Principal…
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In this podcast APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin about emotional intelligence, why it’s important, and how it can drive change and improve influence.
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Order-to-cash (O2C) is the end-to-end process for receiving and processing customer orders and applying cash. In this podcast, APQC’s Principal Research Lead for Financial…
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Podcasts|
How To Structure a Risk Control Matrix
Risk control matrices are powerful tools for identifying, ranking, and implementing control measures to mitigate risks. In this podcast, APQC’s Principal Research Lead for…
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Sarbanes-Oxley (SOX) has been in place for nearly two decades, but many organizations still struggle to understand how it fits into their internal controls programs and end…
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Podcasts|
How to Structure Internal Audit Programs
Internal audits are key to ensure that risk management, governance, and internal controls processes are operating optimally. But how should organizations structure internal…
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The path to a career in knowledge management isn’t always clear-cut. In this podcast, APQC’s Mercy Harper talks with Dr. Kendra Albright, Goodyear Endowed Professor in…
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With so many recent developments in technology and business circumstances, it’s a great time to consider what skills, knowledge, and experiences tomorrow’s KM professionals…
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Podcasts|
Financial Management’s 3 Lines of Defense
What are the “three lines of defense” (3LOD)? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert…
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What are key risk indicators (KRIs)? In this podcast, APQC’s Principal Research Lead for Financial Management, Rachele Collins, talks with finance processes expert and author…
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