Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Infographics|
Challenges Faced with Adopting a Process Framework
Although the benefits of process frameworks are numerous, they are not without their challenges. Most frameworks require some modifications to account for differences in…
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Drivers of Effective Change Management: Communications
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Drivers of Effective Change Management: Engagement
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Drivers of Effective Change Management: Role of Leadership
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Drivers of Effective Change Management: Training
Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Change management strategy is a key component of any organizational change initiative. In recent years, the rate of change has increased and reached a critical point,…
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Organizations' Focus on Change Management
Change management is vital to helping transition employees, teams, and/or an entire organization to a desired future state. Effective change management helps proactively take…
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Hear Their Voices: Engaging Employees in the Change
The emotional connection an employee feels toward their organization will ultimately influence their behaviors and performance at work. For employees who are comfortable with…
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After years of nearly constant change and disruption, it’s not surprising that many employees are beginning to feel burned out by the very idea of more change. Which makes…
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Avoiding Icebergs: Leadership’s Role in Driving Change
Change means something different to different people. Some find it exhilarating, while others are intimidated, and more sit back to watch change unfold with a skeptical “wait…
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Cultural Influencers and Supply Chain Improvement
Organizational culture affects multiple aspects of the enterprise, from employee retention to collaboration among business units. To shape organizational culture, companies…
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How Healthy Is Your Culture?
From this infographic, learn what organizational culture entails, why organizations need to pay attention to culture, and how you can assess the culture at your organization…
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What It Takes to Shape Culture
When it comes to building, sustaining, or changing organizational culture there are certain people and practices that should play a powerful role. This infographic highlights…
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6 Common Culture Mistakes
Shaping and sustaining organizational culture is rarely easy, and there’s plenty that can go wrong along the way. This infographic presents six common ways that…