Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Function Key Benchmarks: Distribution/Transportation Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the…
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Data and Measures|
HR Function Key Benchmarks: Retail and Wholesale Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the retail and…
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Data and Measures|
HR Function Key Benchmarks: Services Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the services…
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Tools & Templates|
Talent Acquisition: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
HR Strategy: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Talent Development: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Employee Information and Analytics: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Tools & Templates|
Rewards and Retention: Overview of Roles and Activities Example
Part of APQC’s HR Transformation Toolkit, this document uses APQC Process Classification Framework (PCF) - Version 7.3.0 to illustrate how common HR function roles can be…
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Collections|
HR Transformation Toolkit
This toolkit provides ideas and templates that organizations can draw from when facilitating HR transformations.
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Infographics|
The Current State of HR Shared Services
Based on the sixth cycle of APQC and ScottMadden's HR Shared Services Survey, this infographic highlights current HR shared services practices and performance outcomes. Find…
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Tools & Templates|
HR Transformation Roles and Responsibilities Example
Part of APQC’s HR Transformation Toolkit Collection, this example lays out core HR transformation team roles and associated responsibilities. Use this example along with APQC…
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Tools & Templates|
HR Transformation Vision and Guiding Principles Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to define the vision and principles that will guide your organization’s HR Transformation…
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Tools & Templates|
HR Transformation Vision and Guiding Principles Example
Part of APQC’s HR Transformation Toolkit Collection, this is an example of the vision and guiding principles for a hypothetical HR transformation effort. Use this example,…
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Tools & Templates|
HR Transformation Future State Action Plan Template
Part of APQC’s HR Transformation Toolkit Collection, this template is a guide to creating action plans for implementing your HR transformation initiatives. For additional…
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Tools & Templates|
HR Transformation Business Case Template
Part of APQC’s HR Transformation Toolkit Collection, this template can be used to create a business case that will help you secure leadership approval for your HR…