Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Normalizing Benchmarking Data
For comparisons to be meaningful, benchmarking data must be contextualized, or "normalized." This article explains how this is done using an example and discusses the…
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This article presents six steps an organization should take to ensure that benchmarking efforts support strategic objectives, along with tools to help structure improvement…
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Tools & Templates|
Benchmarking Partner Selection Tool
This matrix tool is often used by benchmarking teams to determine which organizations to partner with in a study. This article explains how to use the matrix to ensure that…
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Articles|
Types of Benchmarking
This articles explains the different types of benchmarking an organization can employ to learn and transfer best practices: metric, process, internal, competitive, and…
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Articles|
Scoping a Benchmarking Study
In order to see a benchmarking project through to its completion, an accurately defined scope must be determined. This guidance outlines how to designate a scope that focuses…
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This article outlines the roles of team members and other individuals involved in a typical benchmarking project. It defines the responsibilities associated with each role…
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Conducting research directly with individuals and organizations can be challenging. Interviews can get off track, surveys can yield inaccurate responses, and site visits can…
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Articles|
Redesigning Educational Assessment and Reporting Processes With Independent Schools Victoria
Schools invest significant time and resources into assessment and reporting, but traditional processes often generate an incomplete picture of student achievement and…