Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
Planning Your Digital Transformation Journey
In this APQC webinar, Rand Group’s Kevin DePree describes the steps necessary to plan a successful digital transformation journey. This is a recording of the webinar;…
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Presentation Slides|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Webinars & Videos|
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
Silos continue to plague many organizations. They diminish lifetime customer experience, and act as a practical barrier to rapid product innovation and agile market response…
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Case Study|
Integrating Digital Transformation Into the Flow of Work: Corporación Multi Inversiones Case Study
This case study explores how Corporación Multi Inversiones (CMI) positioned digital transformation as an enabler of ongoing projects and corporate restructuring. In this case…
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Webinars & Videos|
PCF Case Studies: How Organizations Use the Process Classification Framework
Countless organizations have adopted APQC's Process Classification Framework (PCF)® for benchmarking, content management, and process improvement. Learn about their stories…