Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Finance leaders often wonder how they should structure internal controls. Where should they consider using shared services, and what processes and activities are best managed…
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In a virtual or hybrid workplace, people of all generations need to use technology to collaborate and communicate effectively. In this podcast, APQC’s Mercy Harper talks with…
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Do Millennials, Gen Xers, and Baby Boomers communicate and collaborate differently in the virtual workplace? To find out, APQC’s Mercy Harper invited three guests from three…
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Many organizations are moving to hybrid office environments where some people work remotely, and others work from home. In this podcast, APQC’s Mercy Harper talks to Lauren…
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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to…
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Podcasts|
Knowledge Isn't Power When You Can't Find It
Employees have struggled to find information inside their organizations for years—and the shift to remote work only exacerbated the problems. In this podcast, APQC’s Lauren…
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Podcasts|
Innovation After Disruption
In this podcast, Innovation After Disruption, APQC's Marisa Brown hosts Stephen Wunker and Charlotte Desprat from New Markets Advisors, as they discuss five ways that…
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Most nonprofit organizations have a ton of data, but they don’t always make the most of it to drive decision making and further their missions. In this podcast, APQC’s Mercy…
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Steering committees are play an essential role in sponsoring, guiding, and supporting knowledge management (KM) programs. In this podcast, APQC’s Mercy Harper talks to APQC…
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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But in reality, it's more complicated than…
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Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t…
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After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam…
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Many organizations still struggle to understand what their employees know and connect colleagues to share expertise. AI platforms such as Starmind can close this gap by…
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