Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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KM Conversations: KM for a Smarter, More Automated World
Automation, machine learning, and AI are changing how organizations approach KM. And as the pandemic creates disruptions and financial challenges, many organizations are…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Data and Measures|
Digital Transformation in the Utilities Industry: Distribution and Transmission Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Data and Measures|
Digital Transformation in the Utilities Industry: Generation Segment Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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Reports & White Papers|
Digital Transformation in the Utilities Industry Survey Report
Digital Transformation spans or blurs the boundaries between the Information Technology (IT) domains and Operational Technology domains for utilities. It’s not just about how…
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As part of APQC’s 2020 KM Conversations webinar series, experienced KM practitioners gathered to lead a discussion on emerging technologies for KM and how to scope, implement…
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Data and Measures|
Treasury Operations: Utility Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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Data and Measures|
Treasury Operations: Financial Services/Banking Industry Practices Spotlight Report
Prepared using APQC’s Open Standards Benchmarking® data in Treasury Operations, this report highlights qualitative performance indicator (KPI) benchmarks and practices for…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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Articles|
Applying Agile in Knowledge Management
Agile—a project management paradigm that stresses iteration, collaboration, self-organization, and customer-centricity—is taking the business world by storm. In this article,…