Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
Order to Cash Performance Assessment
Order to cash is a cross-functional set of processes that involve receiving, processing, and billing customer orders. APQC's Order to Cash research is focused on the main…
-
Tools & Templates|
Clean Electrification Maturity Assessment Tool
Electricity utilities around the world are facing an accelerating transformation of their business models, customer expectations, competition, and underlying technologies…
-
Tools & Templates|
Planning and Management Accounting Performance Assessment
Management accounting focuses on internal processes to understand cost, productivity, and efficiency as your organization plans, budgets, and forecasts. When you complete the…
-
Tools & Templates|
Process Management Capability Assessment Tool
Rooted in over 40 years of process research and APQC's Seven Tenets of Process Management℠, the Process Management Capability Assessment Tool (PM CAT) provides you an…
-
Tools & Templates|
Accounts Payable and Expense Reimbursement Rapid Performance Assessment
Find out where your finance organization has opportunities to streamline processes, minimize cost, and improve effectiveness of processing payables by completing the Accounts…
-
Tools & Templates|
Accounts Receivable Rapid Performance Assessment
The accuracy of the accounts receivable process is important due to its direct impact on customer satisfaction. Complete the Accounts Receivable Rapid Performance Assessment…
-
Tools & Templates|
Fixed Asset Accounting
Gain best practices insight into the efficiency and effectiveness of your business entity's fixed asset and capital project accounting process groups by completing the Fixed…
-
Tools & Templates|
Manage Treasury Operations Performance Assessment
Gain best practices insight into the efficiency and effectiveness of your business entity's treasury process groups by completing the Treasury Operations Open Standards…
-
Tools & Templates|
Source, Recruit, and Select Employees Rapid Performance Assessment
Find out if your organization’s recruiting process compares with others’ by completing the Source, Recruit, and Select Employees Rapid Performance Assessment. Unearth new…
-
Tools & Templates|
Manage Employee Information Rapid Performance Assessment
Let the Manage Employee Information Rapid Performance Assessment help you decide what to outsource and what to keep in house when it comes to the timely and accurate handling…
-
Tools & Templates|
Redeploy and Retire Employees Rapid Performance Assessment
Enhance the quality, productivity, and customer service of your workforce as well as market competitiveness with insights you receive when completing the Redeploy and Retire…
-
Tools & Templates|
ScottMadden Financial Management Shared Service Organization (FMSSO) Benchmarking Study
Understand your shared services organization (SSO) performance compared to peers, identify inefficiencies, and make the right organizational and operating choices for the…
-
Tools & Templates|
Develop, Train, and Counsel Employees Rapid Performance Assessment
Gain insights into the ideal training organization structure, resource allocations, and training methods by completing the Develop, Train, and Counsel Employees Rapid…
-
Tools & Templates|
Create and Manage HR Strategy Rapid Performance Assessment
Connect HR strategic activities to business objectives by completing the Create and Manage HR Planning, Policies, and Strategies Rapid Performance Assessment. By linking a…
-
Tools & Templates|
HR Organization Rapid Performance Assessment
Assess the current structure and performance of the HR organization by completing this Rapid Performance Assessment. Critical indicators include the number of employees…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.